[Resolved] IFB — Microwave Oven did not work since the day it was purchased through TOI

Yuvan Sridhar

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

This microwave was purchased through the newspaper TOI advt. ON the very 1st day of installation, the oven plate did not rotate.The service installation guy said its new hence the door is tight and will work after a few times we open and close the door.We had the same problem everytime and trusted the service person's word. We didnt use it after that. Now when we try to use it, the same issue happens. The microwave comes On, the timer starts but the plate does not rotate. Is this the famed IFB Quality? I have lost trust in this brand.Where do I get correct, honest service? Even worse, we should not be purchasing anything that is advertised in TOI because they sell damaged goods only.

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Oct 26, 2016

Complaint marked as Resolved

They sent a technician who was willing to visit and fixed the machine. He also said their technicians are not willing to come because this is an old product and was sold because it was getting outdated and parts will not be available. He asked me to throw this and buy a new one.

customer support has been notified about the posted complaint.