[Resolved] IFB — microwave oven- issue not resolved for 3 weeks

vbde

Address:

Bangalore, Karnataka

I bought an IFB microwave oven on June 3rd. This stopped working on sep 11th.. Complaint raised on same day. No response received. Again when I called the customer care, received response that my complaint was closed without citing any reason. Registered another complaint on 16th[protected]. After so much follow up technician turned up on 23rd checked the device and told he will be back with the replacement part next day. He came on 26 with replacement part only to find out that something else was faulty. Still my oven is unusable.. Never in my life will go for another fib machine. Pathetic service chain.

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Mar 17, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2014

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 01, 2014

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to establish contact with you but unfortunately we could not get through. Meanwhile, we hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com. Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team