[Resolved]  IFB — No resolution provided since 1 week - Ticket No[protected]

Address:Bangalore, Karnataka

There is a water leakage problem with the IFB Washing Machine (Model Elena). We contacted the customer care centre numerous times but no one is taking a responsibility to fix it. 12/08/2014: Complaint logged with their customer care number who informed that the Tech will be visiting. We mentioned that the tech should come post 6pm and call before coming. 14/08/2014: Technician turned up before calling and that too around 2pm whereas the time given was 6pm. He checked the machine and informed that a part need to be re-placed. Part Name: Plunger. He said that he is not carrying the part and will come back on 16/08/2014 with the part and fix the issue. 16/08/2014: No one turned up, no call from IFB regarding status. We called the customer care and they informed that they cant arrange for a technician today and 17/08 is Sunday (off) and Monday 18/08/ is also off. 19/08/2014: After waiting for a couple of hours, called cutomer care again to check the status and they informed needs to be replaced i.e. Plunger. After a couple of hours the technician Srinivas calls us to confirm the address and we informed him to carry the part, to which he acknowledged. Technician turns up but without the part which is to be replaced. Checks the machine and says 'Plunger need to be replaced'. (Yes, that's what we have been telling you and the customer care guys aswell). Since he was not carrying the part, he leaves. 20/08/2014: As usual no one turns up and no one calls. We make calls to customer care who inform us that the said part is out of stock...When we shout at them, suddenly the part is made available; though to our surprise they have no record of the technician visits in their database and the service centre has updated the reason for the problem as "Fault with the electric point" After some time Srinivas calls us and says another technician Vinod will visit and replace the part. Not sure if this will be resolved today, but we really need someone to take an immediate action and resolve this.
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Apr 7, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2014
IFB Industries Customer Care's response
Dear Mr. Robin Seth,

We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest .

IFB Team
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