[Resolved]  IFB — no service done despite of multiple requests that too on emergency basis

Address:

600119

Ticket No. [protected] was raised on Jan 3 on emergency basis to be attended by Jan 4. On Jan 6, IFB representative calls me for appointment and confirms technician visit on Jan 11. I cancel my plans over the weekend only to wait in futility for your stupid technician to come. Upon calling customer care I learn that the ticket had been cancelled and I had to raise another one.
Another ticket [protected] raised has been notoriously cancelled like the previous one.
Yet another appointment was set for Jan 18, 2020, by the local service team(contact: [protected]) and given full assurance that a technician would definitely come for service on the aforesaid date. And yet again they didn't deliver on their commitment. All this even after they made a call to me in the morning and confirming every detail and reassuring that somebody would visit by evening. I eventually ended up wasting yet another day waiting for the technician who never turned up. This is the third time the appointment was not respected. Such callous and unprofessional behaviour is just not acceptable. We actually cancel or postpone our plans for the day waiting at home for the technician. Does the service team think it's some kind of joke.

This was registered as emergency as there has been electricity leakage into the frame of the oven and I've got shock several times.
Seriously, such low quality service wasn't expected from IFB. This just goes to prove, not only are IFB products bad and highly unreliable but also have the worst after sales customer service.
Plus they don't have any kind of escalation matrix which plays a key role to keep a check on quality. Hence, the pathetic quality of products and services.