[Resolved] IFB — Non-functional after being inspected by the mechanic

DURGA PRASANNA DAS

from Shillong, Meghalaya

Address:

Khordha, Odisha

I have a IFB 6KG Full Automatic Digital Washing machine which is under AMC. I had lodged a complain and had got the above complain no. The mechanic attended the complain on 19.07.2014 and said that the display panel needed replacement & that he will come & change the same within 4 to 5 days. However the machine is yet to be repaired although 18 days has passed & I have reminded at Customer care no. [protected] as well as the local service centre at Bhubaneswar but with no result.

I was called yesterday by someone who said he called from Bhubaneswar office who said that I have to purchase a new machine as parts for the old is not available, where as the mechanic who attended the call had said that it can be repaired by replacing the front display panel by a new model panel and also replacing the user circuit to match the new panel.

I therefore request you to see that my machine is immediately repaired & the AMC extended for the period the machine has remained non-functional after being inspected by the mechanic.

Hoping to get an early response

Yours Faithfully
Durga Prasanna Das

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Mar 23, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2014

IFB Industries Customer Care's response Dear Durga Prasanna Das,

We are sorry for the delay occurred.Your issue has been taken to the concerned department, we will revert you soon.

IFB Team

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Comments

DURGA PRASANNA DAS

from Shillong, Meghalaya

I got a call from the local representative of IFB on 7th that they would be able to repair my machine within 6 to 7 days after getting the parts. feel that the local unit here have deliberately delayed repairing of my machine so that the AMC period is over. I therefore request you to ensure that the AMC period is extended by the same period for which the Machine has remained non-functional after the mechanic visited on 19 July 2014 till the date it is finally repaired. I again request you to ensure that my machine is repaired without further delay.

Hoping to get an early reply.

Yours Faithfully
Durga Prasanna Das

DURGA PRASANNA DAS

from Shillong, Meghalaya

My Machine was picked up for repairing on 4th September but yet to be returned although more than two weeks has passed, On My telephonic contact with the Service station at Bhubaneswar where I am located, they say that the machine has been repaired & would be delivered today or tomorrow, which they have been telling since the last seven days but not delivering the machine. I never expected such horrible service from IFB, In case I do not get my machine within this Thursday i.e 18th, I will have no other option but to lodge a complaint with the local Consumer Redressal Forum for compensation for hwilful & deliberate harassment by the company.

The service deserves minus star rating so I can not give even one star rating .as the service is horrible not bad.

Yours Faithfully

Durga Prasanna Das