| Address: | Kolkata, West Bengal |
Dear Sir,
I have purchased one washing machine which is under your AMC of
Model No. Elena DX, under sl. no. 15459, having AMC from 28.11.2014
to 27.11.2016.
Yesterday, the Machine was not working. So we made a complain No.
15688539. Your Engineer came and opened and found one parts not
working properly. We requested him to change the parts but in spite of
our request he refused to change the same and told us I will bind the
parts with rope and it is not our duty to change it.
We again insisted that the machine is under guarantee period and your
duty is to change the faulty parts of the machine but he told us this parts
is not coming under the guarantee and the company is not liable to change
the same.
He insisted that we have to run the machine with the parts tide by rope.
We again requested him that anything happens by this faulty parts -
who will be responsible but he did not responded.
This thing happened 2-3 times in past also and the machine was not
working.
Under the circumstances, I request you to look into the matter and if
the faulty parts are not under the guarantee then I will request you to
inform me the cost of the parts so that I can arrange for the payment.
But I failed to understand why such bad quality of service is provided
by your local agent as their only intention is only to sale some goods
to the ladies in the family in absence of gents persons such as washing power etc.
I hope you can understand and direct them to change the parts urgently
because we are unable to use the machine as it is tide with rope and
we may face any accident without any fault on our part.
Kindly reply urgently.
- S. R. Joshi
Mobile No.[protected]
SUNCITY, Flat-A-702, 105/1, Bidhan Nagar Road, Kolkata - 67. Was this information helpful? | 
IFB Team, Thank you for resolving the problem.
Regards
Shiv Ratan Joshi