[Resolved]  IFB — Not attending customer's complaint

Address:

Kolkata, West Bengal

My customer ID is 549116.
My name is SUBHADRA SEN, and my address is 4RB-4/1 Purbachal, Salt Lake, KOLKATA 700097.
My telephone number is[protected].
The complaint is regarding my Washing machine (Senorita+)
I am on a TWO-YEAR Annual Maintenance contract.
I had registered two complaints, one on[protected]COMPLAINT No.[protected] the other on[protected]Complaint No.13280056
On[protected] the machine was visited by Rajib Jana who said the valve was to be changed. But since then your company has not sent anybody to fix it and the machine has been out o[censored]se for the last six days.
I and my husband are both very old people and we are feeling helpless with such negligence from your company. In fact your people say they can come only after 6 p.m, in spite of our request to come at 4 p.m. or earlier.
Mr. Dilip Jana said that "the office is too far from Salt Lake and they cannot come before 6 p.m. which is a very inconvenient time for us
I feel that your people are undermining the reputation of your company as being one of the best.
Requesting some remedial action, I remain,
Yours faithfully,
Subhadra Sen