[Resolved]  IFB — Not delievered on time... and now to top it all no technician is coming to install even after ^ days of repeated calls to these disgusting people

I have ordered front loading eva 5.5 washing machine on 28th dec 2014, after conforming with customer care centre as to how much time it will take to deliver it at my home and what further i will have to do to get it installed. The person said within 5-6 days delivery and just one call to cust. Care centre for within 24 hrs installestion. It was delievered on 9th jan and till today no technician has arrived to install it... Inspite of many many repeated calls everyday to these people on[protected] and repeated e-mails. I am being harassed by putting my call on hold everytime by saying we connect to higher manager... They are asking me to call and request their technician to come... Its most pathetic experience i had and in future i donot want to deal with ifb. Please help me to return their machine and get my money refunded. This company's service is hopeless... It donot value its customers at all.
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Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2015
IFB Industries Customer Care's response
Dear Ms. Rekha,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

EXTREMELY BAD ...DIDNOT KEEP IT'S PROMISE OF 24HR INSTALLETION...KEEPING CUSTOMERS IN DARK..never ever deal with this company
IFB service response has been very poor. Have been experiencing similar issue since few months.

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