[Resolved]  IFB — Not fixing my washing machine since 50 days

Address:	Bangalore, Karnataka
Website:	www.ifbappliances.com/laundry/washing-machine.html

Customer ID: 10645641 Device: Washing Machine Model: Elite SX 5.5 Kg Extended Warranty: Yes I raised a ticket (Ticket Number:[protected] dated 01.08.2015 over call with Customer Care raising concern as my machine was not getting started and also with respect to leakage. as committed by the executive it was expected to attend my grievances within 48 hours though it was attended after a week of time. On inspection by technical person tub was found to be cracked and board was required to be replaced. It was further committed that it would be replaced over a week time but it remained unattended till 01.09.2015. on calling back to customer care it was surprising to found that my ticket was closed without taking conformance from the Customer. As requested by the call center executive another ticket was raised (Ticket Number: [protected]) dated 02.09.2015 with further commitment to fix my issue with 24 hours. Technical person on several call follow up felt mercy on me to attend my grievances on 15th September 2015. on that day tub was replaced but new board was found to be defective and i got further commitment to replace the same within 24 hours. Technical person requested me to close the call though it was not fixed explaining some internal organisational issue. Even on my dissagrement this ticket was closed which i came to know when i called IFB call center on 15th September 2015. On request this ticket was reopened and again i got a commitment to fix my issue within 24 hours. My call is still unattended. Need some one here to help me in sorting out the same.