[Resolved] IFB — Not giving the actual details

pradeepkumar114

from Ongole, Andhra Pradesh

Address:	Visakhapatnam, Andhra Pradesh, 530044
Website:	www.customer service and ifb global.com

Washing machine - digital 5.5kg
no: 008639
PROBLEM:
we are from Vizag. The service centers are saying that there is no AMC for digital 5.5kg washing machine.
so the people of that center are not accepting for AMC. But when i spoke to my cousin who lives in Hyderabad(having the same system), she receives calls from the services center everyday to pay the AMC...but in our case it is not like that.
the person who came to our house did not repair the machine and said that there is no AMC for digital 5.5kg washing machine.
so basically there is no proper response here.
so please let us know what is going on and take this issue seriously...
kindly get this issue done

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Mar 22, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 12, 2016

IFB Industries Customer Care's response Dear Pradeep,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Verified Support

May 14, 2016

IFB Industries Customer Care's response Dear Jpratha,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

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Comments

jpratha

from Kolkata, West Bengal

I have lodged a complaint since 15/04/2015 vide complaint no 17679962 for repair and service of my washing machine (Serena SX), but nobody has turned up till now.