[Resolved] IFB — Not provide AC servicing

Shradhanjali Sethi

from Hyderabad, Telangana

Address:

Cuttack, Odisha

Respected Mam/Sir, I would like to take your consideration on complaints #[protected]/05/2015)&[protected]/05/2015) as It has not been resolved yet although I received feedback message so how can we give feedback if it is not resolved yet. Every time we are getting excuses that executive will go within 24 hour but they are giving fake status. Technician # [protected] (All the time giving fake excuses they committed to send the technician today (21/05/2015) but at the end of the day they have not send the technician) Anyway I just want the AC service for (water leakage & No cooling effect) as It just being 1 year and we got 1 time service. Kindly look into this matter and do the needful as soon as possible. Customer ID # 10643107 Registered mob # [protected] Also mail to [protected]@ifbglobal.com But respond as of now and we are suffering from since last 7 days Regards, Shradhanjali Mishra Cuttack Odisha

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 22, 2015

IFB Industries Customer Care's response Dear Shradhanjali,

We regret the inconvenience caused to you. We have forwarded your Request to the concerned department and we will get back to you shortly with further updates

IFB Team.

May 22, 2015

Updated by Shradhanjali Sethi Nobody is responding and I called 2/3 time today till now.Again there are giving excuses that " we will send the technician by today ... now it's 4:00 pm and they don't even bother to inform us today we are calling again and again ... such a bloody fellows (cuttack branch) and I really want to sue them ... can you please advise how will I do it ???
I really don't have any idea that IFB customer service is just a worst service and I want to give a BIG SLAP on the face of that person who is giving such kind of bloody excuses till today .

Regards,
Shradhanjali Mishra

Verified Support

Jun 01, 2015

IFB Industries Customer Care's response Dear Shradhanjali,

Thank you for your feedback. We are glad your problem is resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Shradhanjali Sethi

from Hyderabad, Telangana

IFB customer service provides service facilities to those who are newly purchasing AC now and they are only prioritized the new customer although the old customer (being 1 year) complaint for the same again and again they are not bother to listen.
And when we are trying call them they are put on "Busy Tone " their mobiles.
I think I should throw the AC at the branch and will go through legal.

I am getting FADE UP with IFB (cuttack branch)

Regards,
Shradhanjali Mishra

Shradhanjali Sethi

from Hyderabad, Telangana

Wait wait wait ! ! ! ! ! ! ! ! ! It has not yet resolved completely only the leakage part resolved but the Gas filling has not implemented yet even not checked now as the technician told that It needs to be done but the branch said something else...
Anyway they called up me few days back I have given remarks to them that we have to wait for some days for observation as It is not completed ... after I will get back to them I think they have given their remarks that " It has been resolved " which is no true.

Fake FEEBACK

Regards,
Shradhanjali Mishra