[Resolved] IFB — Not solving issue with ac even after one month

jijeshtdas

from Vaikam, Kerala

Address:

Kottayam, Kerala

I purchased an IFB AC on23/8/14. It stopped functioning and raised a complaint on 16/10/2014. Till now the issue is not resolved. Called today to the IFB customer care. The operator informed that he can see the complaint is open and will be resolved at the earliest. IFB will not give any resolution time. Better avoid this brand

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Complaint marked as Resolved

Thanks IFB Team. I did receive the call from Ernakulam and my faulty remote was replaced by your support team on 30th. Thanks again for solving the issue

customer support has been notified about the posted complaint.

Oct 27, 2014

Updated by jijeshtdas Complaint number : 11836559 date : 16/10/2014

Verified Support

Oct 28, 2014

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 31, 2014

IFB Industries Customer Care's response Dear Vijesh,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Oct 31, 2014

Updated by jijeshtdas Thanks IFB Team. I did receive the call from Ernakulam and my faulty remote was replaced by your support team on 30th. Thanks again for solving the issue