[Resolved] IFB — Oven service | |||||
We register complaint ([protected]) regarding oven problem in ifb care over 3 months before.But there is no response more than a week. After i got ifb area service manager number i contact him. he arrange conference call to service agency ( S.M.agency, saibaba colony, coimbatore) the agency member told without attending service the closed the complaint. after manager instruction one service person from that agency attend the service on site, he did not able to find the problem, he pick my oven to. his service center. more than one month he did not return my oven. after a month i make a call to that person he simply told this is out of model we dont have spares, so u purchase new one. we purchase last year only. with in one year they told his product out of model. after we discuss with service manager . After regular follow up the service manager force the agency person to return my oven with out rectification. they return my oven like a scrap. After another agency person came for service they told lot of spares are not available. lot of inner parts like wheel are in bend condition. till now we follow the person. they regularly visit the site for rectification. till now rectification not done. more than three months its not working. the service very very worst. Dont purchase IFB products. They dont have trained engineers. they dont have enough spare. worst IFB service. My contact number [protected], Was this information helpful? | |||||
Mar 17, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Oct 27, 2015 IFB Industries Customer Care's response Dear Balachandran, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Nov 24, 2015 IFB Industries Customer Care's response Dear Balachandran, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team | |||||
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