[Resolved]  IFB — Pathetic Service and AMC sold with wrong information & unethical way

Address:

Pune, Maharashtra

Never buy any IFB product, their post sale and AMC services are very very pathetic. They do not care n value their customers. They give false information, do not adhere to their commitment In last 2014 Oct one of their technician serviced my washing machine and told that drum shockers are damaged and he will get it replaced if I buy the AMC. He also promised prompt, regular and hassle free 4 services in a year. However In last 6 month no one had visited for general checkup and servicing. When I escalated it then they sent a technician and he told me that there is no problem in drum shockers, all is well. This was a surprise to me.I escalated to their customer care about it and there is no positive response since last 2 weeks. There is a complete nexus between IFB, Service center, customer care, all are involved in this dirty things.I am still waiting for positive response otherwise I will take this matter to consumer court