[Resolved]  IFB — Poor customer service and Technician is not responding and looted us of 4000rs

Address:Mysore, Karnataka

The washing machine was not working so we called IFB customer care and a technician was sent on the same day which was friday, He checked and said the silencer of the machine was broken and he had to repair it. Actually the problem was that the knob rotating and it was always at the start and was not moving to the end. When we said the problem was something else he insisted that it was the silencer and made us take the insurance and took 4000 rupees saying the machine will be repaired by monday. But he dint turn up, and we had to call him again he said that it would take 4-5 days. Still he dint turn up so we had to constantly call him then he finally came on the 6th day and replaced the silencer. But that dint fix the problem so we called him again and he came after two days and said he would come with the new knob and get it replaced, Now its almost 4 days and still he keeps saying that he would turn up the end of the day but we have no clue when he is going to come and fix it. When we call the customer care they just raise a new complaint rather than trying to solve the problem.
Was this information helpful?
No (0)
Yes (0)
May 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2014
IFB Industries Customer Care's response
Dear Prashanth,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Sep 11, 2014
Updated by prashanth.mp7
Still no response from anybody. The IFBCustomercare took my number but they haven't contacted me yet nor the technician. this shows how irresponsible the IFB people are.
Complaint comments 

Comments

[protected] is my registered number, But please call me on my alternate number [protected].

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6872
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information