[Resolved] IFB — Poor online service

PRB1403

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

I had booked online a trolley - 6/7 kg top loading on 14th of Sept 2014. Got a order confirmation mail with delivery date as 17th Sept 2014. But till today I have not got the delivery and the worse part IFB didn't bother to inform me also as to why delivery hasn't been done. Today, after calling the call center I got the update that my order was not booked on 14th but got booked on 22nd. This is completely fooling the customer by taking full amount in advance and giving delivery as and when company feel like

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Mar 20, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2014

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact/order details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team