[Resolved] IFB — Poor post-sales service for IFB washing machine

arpan_sircar

from Delhi, Delhi

Address:

Bangalore, Karnataka

My complaint id 15912173 has been open for 5 days, with no response. The IFB call center ([protected]) is of no use. All they can do is provide telephone numbers of various people like Deepa Enterprises, Service Area Manager, Technician, but refuse to do any follow up themselves. Everybody in the call center is great at providing assurances that the complaint will be resolve today itself, and also great at apologizing the next day when the complaint is not resolved. But that is all what they are great at.

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Mar 27, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2015

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jul 10, 2015

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

arpan_sircar

from Delhi, Delhi

This complaint got resolved yesterday after repeated follow-ups with the call-center, the dealer who sold us the machine, and the 3rd party company which IFB uses for post-sales service. Thanks for your attention and intervention, but getting post-sales service should not be so difficult for a brand as premier as IFB.