[Resolved]  IFB — Poor quality and poor after sales service

Address:

Jalandhar, Punjab

I purchase a washing machine Senator Aqua SX 8kg on 4-3-2015 due to some reason i start using my washing machine after 1-2 months and on 3-8-15 a person from service center come for service he add 2 pouch of IFB essentials Descal and set a program and when the program completes i check my washing machine, the drum of the washing machine was changed their are patches in it, the shime of drum is vanished and it looks black and dull when i call the service boy he said it happen some time the drum will be normal after 2-3 months after that i took number from net and call to local service center then on next day the boy come and by talking with his head he said that they will replace drum (to note down the drum number he tried to open the drum but he cant open in the end he write some other number) . i don't want the drum replace i want my washing machine replace. on 8-8-2015 i called to customer care[protected] he said that he enter the complaint regarding replacement the update will be given on Monday on my registered mobile number but i didn't get any call, today[protected] i called to customer care firstly they told me that they will not help me for replacement i need to talk with some local manager he gave me number of Sanjay and when i called sanjay with rude words he said u should feel good that we are replacing drum your washing machine will not be replaced then again i called customer care[protected] this time customer care executive is saying that he enter a complaint and with in 24 hours a person will wist to my place and check weather the machine will be replaced or not if i ask about that details of complaint which was entered on 8-8-2015, he didn't give me any details . i want my mashing machine replaced i don't want any local service center fitting i purchase a new washing machine not a second hand that one part will be replaced. the main working is on drum if i get any problem like of belt or any other part after some time then who will help me. i want a fully new washing machine i thought that IFB is one of the best company but i was wrong the time i purchase washing machine their was no manual inside the ifb installation boy said u don't need any manual but by talking with seller he help me and provide me complete manual with warranty card and this time when the service man come i ask for the three flow system because there i can see only one flow of water from upside, he said that it will work like this he dont know much about it ... sir/mam i feel very bad the way company is dealing with me i have a trust on ifb but as i can see the quality of product is coming out and the after sales service, i will never refer any one to buy a ifb product . ifb complaint number 16149358