[Resolved]  IFB — Poor service and irresponsible customer support for ifb washing machine under amc

Address:

Visakhapatnam, Andhra Pradesh

Almost everyday i am following up with ifb complaint no. 16146624 on 04-august-2015. One technician visited the washing machine on 07-august-2015 and informed that the required spares will be replaced within 2 days. The same was not yet attended, even followed up on almost daily basis costs me a total of rs.500/- towards call charges. The customer service is unable to track the complaint and unable to inform me the status as to when it can be resolved, they are not allowing me to talk. Only we have to listen what they will tell, they have a standard reply "our service team will contact you shortly before end of the day" and never received a call like that. No use to contact them over phone as that is also chargeable and costing around rs.15/- every call. They did not care for the customer satisfaction. When i googled, i came to know that there are many deceived customers and victims in the city of visakhapatnam (May be all over india) due to ifb's poor and worst service performance and response. This is a good lesson for everyone like me and i will never go for an ifb product in the future. Rajasekhar