[Resolved]  IFB — Poor service by M/s Trinity enterprises Bangalore

Address:

Bangalore, Karnataka

I have IFB washing machine Ellena which was not working. I complained to your central customer care and was referred to Trinity entereprises. My complaint no was 12260098 and your service representative visited us in nov 2013 and I asked them whether it is worth repairing the machine or exchange for a new machine. One Mr. Sunil said that the machine will be excellent after the repair and suggested me to go for a AMC. I spent aroung rs7800 including amc. No body checked the washing process and later when I used the machine there was a big leak in the drum. I complained again and after repeated follow up many times some other person came and put some feviquick and said the problem is solved. Later I noticed that there was heavy noise while drying and there was heavy turbulance and the machine was moving. When I complained again one more representative came and suggested to take away the stand which was purchased and used when I bought the machine and kept the machine on the floor. But my problem was not solved and was following it up with Trinity. They sent another team and replaced the drum which was under amc and changed some other part for around rs 800. They also unnecessarily use dscale powder 4 pockets and charge us.rs 840.But still my problem persisted and after frequent shouting they sent another technician Ismail who said there was a problem in shock absorber and changed it. He also said the bearing may have to be changed. But even after changing the shock absorber the drying is not taking place properly and there is some water left in the tub. and the sound has not come down. My wife is not keeping good health and I have to be there when your representative visits us. Many times they promise and will not turn up and I end up losing my leave because I cannot go to my office expecting these people. I have already spent around rs 9000 for a machine which was purchased for 17000 because of the wrong advice of your service team. I am not at all happy with this and I do not want to use this machine. I request you to kindly take back the machine and refund me the amount I have spent as repairs. If this is not done I will be forced to take it up with the consumer forum for deficiency of services.I expect a immeadiate corrective action. thanks and regards hariharanvv my phone no [protected] email [protected]@yahoo.com