[Resolved] IFB — Poor service | |||
I had purchased a IFB washing machine thro CSD I personally visited the IFB INDS lTD IFB show room in hyderabad to give the invoice/Demand note received from CSD for the delivery of IFB washing machine. I was given a 3 day time for the delivery. But since 24 Jun 14 It took them one week to deliver the product that after repeated calls which the agency was mostly not attending to. The numbers are 39187607 and [protected] (mr nagender). When the product was delivered at home, the delivery boy Mr karunagaran, literally dumped the IFB machine on the floor and misbehaved with my wife. Before the payment we were assured by sweet talks that the product will be delivered promptly and the demo arranged. On receipt of payment voucher the agency behaved like any other" carry on regardless" type of attitude company Till date we are waiting for the demo and i fear that the IFB washing machine has been damaged by the dropping of your delivery boy I fully agree with the complaints of the other in this web. they all are harassed IFB customers Well this is the sate of IFB services Regards to all of you Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Aug 02, 2014 IFB Industries Customer Care's response Dear Mr. Rajan, We are extremely sorry to hear about this, please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
 9 Comments | |||
Comments
Logged a Complaint for non-functional Clothes Dryer (Complaint Number[protected] on 19th October 2014. In spite of repeated calls to your Cal Centre, your support engineer Nadeem (Mobile [protected]) and Service Manager Hemanth (Mobile [protected]) during last 10 days, the problem is not fixed yet. Nadeem wants us to speak to your service center and advise him if spare part has arrived, when it is actually his job to check and come to us with spare parts. Absolutely poor service quality.
I have Washing Machine and dish washer. My dish Washer heater is not working. I registered compliant. The Technican told me take AMC and wait for 3 months. In the same way I took the AMC. After 3 months i register the compliant. 22-11-14 I registered the compliant. Still no one visited. I spoke many times to service centre.
In the same way for my washing machine. Machine is working perfectly. But it take less load. Service person told me to change the motor. I verified with our experts. The real problem is belt.
Sathiyabama
[protected]
chennai
In the same way for my washing machine. Machine is working perfectly. But it take less load. Service person told me to change the motor. I verified with our experts. The real problem is belt.
Sathiyabama
[protected]
chennai
Technican should be trained properly. Otherwise people will go for other brand
Dear Sir/Madam,
We are dealers of IFB for many years but now we are very disappointed with the poor service of IFB. We have registered the complaint of microwave ( 30 SC3) on 19 Dec 2014 with complaint ID no.10897594 of customer name krishma Gupta ( 130 Atam nagar Ludhiana - [protected]). but till date nobody from company service centre have visited the site.kindly rectify this problem as soon as possible.
Regards
B.M.Sales
Ludhiana
[protected]
We are dealers of IFB for many years but now we are very disappointed with the poor service of IFB. We have registered the complaint of microwave ( 30 SC3) on 19 Dec 2014 with complaint ID no.10897594 of customer name krishma Gupta ( 130 Atam nagar Ludhiana - [protected]). but till date nobody from company service centre have visited the site.kindly rectify this problem as soon as possible.
Regards
B.M.Sales
Ludhiana
[protected]
My microwave oven is not working w.e.f 21.7.2014 and I made complaints on 21.7, 8.8, 14.8, 16.8.18.8, 18.9 16.10, 25.10, and 1.1.2015 etc. So far the complaint not rectified. Hence, I want to know whether you are able to repair the oven. I want to get reply within 24 hrs. otherwise I will be forced to approach consumer court.
I have lodged an complaint on 21/1/2015 regarding not working of front load washing machine and accordingly technician had examined the washing machine and he told us that some parts has to be replaced and it will be replaced within two days but so far parts are replaced. my IFB complaint no. 14749192. please help.
I have lodged an complaint on 21/1/2015 regarding not working of front load washing machine and accordingly technician had examined the washing machine and he told us that some parts has to be replaced and it will be replaced within two days but so far parts are not replaced. my IFB complaint no. 14749192. please help.
Kindly refer to the complaint NO. [protected] dated on 17th feb 2015, despite repeated reminder.My washing machine is not being repaired by the service center Logic solutions, Thripunithura. They are not responding and pickingup the phone.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Hence I request you at least this time take the issue seriously and do the needful at once and relieve me from metal torture.
From
A SELWIN