[Resolved]  IFB — poor service of IFB

Address:

Faridabad, Haryana

In January 2014, I bought IFB microwave and I must say that the service is poorest among all the products I have ever gone through. First of all as it was our first time experience with the microwave, they told us within 3 days they will send us an instructor but it took 2 long weeks and the instructor was not kind enough to explain it. Later on we faced a short circuit or I don’t know what happened our microwave caught fire in the starting of may. It happened twice while grilling a bread although we were taking all the precautions and instruction. After complaining several times today they sent us an instructor(we complained on 24th may and the instructor came today on 19th july) and unfortunately he hardly gave us 5 mins. and didn’t explained or did anything except boiling a bowl of water for a minute, we asked him for the reason behind the spark and the fire which happened twice but he after attending a phone said that he can’t wait for long here(which happened to be just 5 minutes). Unfortunately, your product has not performed well and the service is the poorest I was expecting a lot before buying the product but all went in vain. I am disappointed and will request all my dear ones to not buy a product which is not worth and not less then a headache because catching a fire in the kitchen and not giving service after words does not explain a good service from a well known company like yours. To resolve the problem, I would appreciate it if you could send your instructor once again and make it straight forward. Just Advertising is never enough Providing services is also a part of it.