[Resolved] IFB — problem with ifb dishwasher, model neptune vx

K K Marwah

from Delhi, Delhi

Address:

Panchkula, Haryana, 134109

Dear sir,
I am based at punchkula, haryana.
I purchased this product in june 2017 and since then i am facing problems regarding it's operation. First, on delivery, it's top cover was found cracked which was replaced after nearly three months of continuous requests and reminders. Unfortunately, the problem did not stop there because soon after the installation, it started giving ff error. There is no mention of this error code in the manual and the local customer care technician had no clue of it. Much time was wasted in decoding it by hit and trial method. Finally, by raising the height of outlet pipe, the machine became functional, but only for a couple of days as another error f5 started cropping up.
The ifb technician's knowledge appears to be pathetic. Sometimes he says that an additional water filter, costing rs 1800 is to be added or he says i should fit a voltage stabiliser costing rs 4200. The worst is that despite all this, he is not sure of the outcome. This is my first experience with ifb and me and my wife are simply fed up.
Can someone please help me out.

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Feb 21, 2018

Complaint marked as Resolved

IFB was prompt in responding to the complaint. I got a call from their Mumbai office 24 hours after I had registered the complaint. In the meantime, based on my complaint to the Customer Care, the local Company officials including Mr.Ajay Chauhan from Parwanoo office and Mr Sodhi from Pinjore personally took care to attend to the problem. Mr Sodhi and his associate pulled the machine out and found that inlet water pipe of the machine was bent at the bottom thereby restricting the water flow and causing F1 error. Thanks everyone.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Feb 15, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our Technician has ractified the issue. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Feb 21, 2018

Updated by K K Marwah Dear Sir/Madam,
I would like to thank the IFB team for their prompt response in identifying and rectifying the defect. I had lost all the hope but thankfully, the machine is working properly for the last one week and we are happy about it. Special thanks to Mr. Ajay Chauhan and Mr Sidhi for personally taking care.