[Resolved]  IFB — Re: dents on out door unit of my air conditioner : iacs18ak3tc copper

Address:Visakhapatnam, Andhra Pradesh

Hi My self arshad mohammad, i have bought new air conditioner 1.5 ton 3 star on saturday dated 14/03/2015 iam very disappointed after looking at the damage in the out door unit. It appears very clearly as its a manufacturing defect because the black colour netted which protects against the physical damage was goods not effected at all the but the condenser fins was with having major dents wich was not observed because the technician came to install a/c (Iacs18ak3tc copper) @ around 7.00 pm. On saturday. More over the executive in the show room very clearly told that it has a feature of 4 way air flow which actually doesnt has and iam worried after looking lot of compliants from various customers where the servises are not upto the mark. If a give you all the torn currency will you guys accepts it no right in the same way i request you to look in this case and i want to be replaced my out door unit with the new one (Sealed piece) as told by your which has (Cent % copper) executive while i purchased with the new one (Sealed piece) other wise i dont want. I actually taught of getting a picture to as iam in the office mobie is not allowed *because false promise regarding features such as 4 way air flow which actually it doesnt has *manufacturing defects in out door unit Your truly Arshad mohammad D/no: 9-7-180/2 Sairam nagar Newgajuwaka Visakhapatnam 530026 Andhra pradesh
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Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2015
IFB Industries Customer Care's response
Dear Arshad,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.
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