[Resolved] IFB — repair of dishwasher

Daisy Dharmaraj

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600037

Tkt [protected] neptune dishwasher was repaired on 9 november by at echnician from royal enterprises

1."your message of 9 november states that service charge of rs 590/- only collected. No spares replaced". This is false. Technician told us he replaced the valve and sensor and we paid 7090/- towards these new spare parts and service charge, by cheque.

2. The machine worked while he was here. When we used it the next day it did not work. I have called him on10 november and he says he will come on 12th.

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Dec 15, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We regret for inconvienece. We are unable to repair your dishwasher as your it is non serviceable machine You can however exchange your machine at a good price by availing our exchange offer.

Regards,
IFB Appliances