[Resolved]  IFB — Replacement of cabinet

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Madam, I own a an Exe+ washing machine no 5516 which is under AMC no 258179. My machine is out of order since 19.11.2014. for which a complaint was made. A rep of service centre attended on 21.11.2014. He informed us that our cabinet needed replacement and we are required to pay Rs 3700/- for it. We paid Rs 3700/- in cash on the same day and were given a cash memo no 1611 Book no 33 dated 21.11.2014. with an assurance that machine will be repaired within 2 to 3 days. Every time we remind Laxmi Services Noida on telephone we are told that it will be repaired today. It has happened at least five times. As a last resort we are approaching you to initiate appropriate action against the service provider for unsatisfactory services and get the machine repaired at your earliest. Thanking you Yours faithfully, AC Sharma 282 Sector 37, Noida-201301