[Resolved] IFB — Replacement of IFB Washing machine

Divyamanu

from Delhi, Delhi

Address:

New Delhi, Delhi

Hi, I have purchased IFB Machine on 17th may14. There were two problems in machine 1. Machine shows no error of there is no water supply to machine and it is running. 2. Table Top of machine is jerking, the screw by which it is fastened is free. I have contacted IFB customer care next day and they have provided me the complaint no 12973016. IFB guy came to inspect the machine and told IFB machine dont shows any error if there is no water supply. I again contacted the IFB Customer care on 20th and asked them about water supply error time. IFB responded to me by email that if there is no water supply to machine then within10min machine will show error. Next day there engineer visisted again and told after 35min if there no water supply then machine will show error, about jerking in table top he didnt told any thing. I have contacted IFB customer care several times they says they will replace the machine but till today nothing happening. I want to highlight this irresponsible customer-service of IFB to public and request to help me in getting replacement of defective machine or refund of my money which i spent on this machine. Regards Divyamanu

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Mar 19, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 29, 2014

IFB Industries Customer Care's response Dear Ms. Divya,

We are extremely sorry for the delay & inconvenience caused to you, We are looking into your
Concern, and will revert at the earliest .

IFB Team

Verified Support

Jun 07, 2014

IFB Industries Customer Care's response Dear Mr. Divyamanu

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com .

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

Divyamanu

from Delhi, Delhi

Dear IFB Team what is the status of complaint?

Divyamanu

from Delhi, Delhi

Dear IFB Team kindly revert on below mentioned points:

Your Delhi IFB Technical Head Mr. Nishant is asking me to get the Table Top fixed by placing bigger size screw. Do IFB recommends to get the issue fix by bigger size screws if they are free or not getting tighten?

Secondly ans me in how much time IFB Aqua Elite SX machine will show no water error if there is no water supply to machine and machine is put to clean cloths.( There are two types of error in OFB Elite Aqua SX 1. No water error 2. Low water pressure error.)

Kindly ans be on above mentioned points.