[Resolved] IFB — Replacement of washing Machine

patelaakash33

from Nadiad, Gujarat

Address:

Kheda, Gujarat

We Bought a Washing Machine Dated on[protected] Of IFB Company and Model Name is "Angular(ERGO-6512 R)" still it is in warranty Period and warranty will expired on[protected]. But Now a Days we are facing Water leakage and Drum problem as we file complaint regarding the same on following numbers of IFB Toll Free for complaint Solving -[protected], Anand Service center of IFB -[protected]...and manager of Nadiad branch -[protected] Mr. patel...as we called many time but we got different...different answers from each person as we called on toll free customer care number they replied technician will visit us with in 24 hours but now it is more than 25 days no one is visit us for same problem moreover when I called to manager they replied production of this washing machine is closed by company and they "File request for replacement of washing machine with another model but still they didn't replied us properly more over I called him many times for reminding our case but he replied his DM is on leave for their Personal Reason and answering same n same as they are also waiting for approval for replacing washing machine .I thought They are doing just time pass because expire Date of Washing Machine is near..I have all the complaint number with dates... as they are providing Very Very poor services to their present customers...Please Do Needful And Give them Strict Warrning For solving This Problem As fast as Possible Before Warranty will get expired

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May 20, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Oct 27, 2014

Updated by patelaakash33 My Registerd mobile with ifb is : [protected], [protected]
Name : Arvindbhai Patel

We Bought a Washing Machine Dated on[protected] Of IFB Company and Model Name is "Angular(ERGO-6512 R)" still it is in warranty Period and warranty will expired on[protected]. But Now a Days we are facing Water leakage and Drum problem as we file complaint regarding the same on following numbers of IFB Toll Free for complaint Solving -[protected], Anand Service center of IFB -[protected]...and manager of Nadiad branch -[protected] Mr. patel...as we called many time but we got different...different answers from each person as we called on toll free customer care number they replied technician will visit us with in 24 hours but now it is more than 25 days no one is visit us for same problem moreover when I called to manager they replied production of this washing machine is closed by company and they "File request for replacement of washing machine with another model but still they didn't replied us properly more over I called him many times for reminding our case but he replied his DM is on leave for their Personal Reason and answering same n same as they are also waiting for approval for replacing washing machine .I thought They are doing just time pass because expire Date of Washing Machine is near..I have all the complaint number with dates... as they are providing Very Very poor services to their present customers...Please Do Needful And Give them Strict Warrning For solving This Problem As fast as Possible Before Warranty will get expired

Verified Support

Oct 29, 2014

IFB Industries Customer Care's response Dear Mr. Patel,

We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest .

IFB Team

Verified Support

Oct 31, 2014

IFB Industries Customer Care's response Dear Mr. Patel,

As communicated to you by our branch kindly let us know about the washing machine model you choose as replacement so that we can do the needful as soon as possible.

IFB Team

Oct 31, 2014

Updated by patelaakash33 REGISTERED MOBILE NO: [protected]
NAME: ARVINDBHAI PATEL
PRODUCT: WASHING MACHINE (ANGULAR ERGO-6512 R)

As We Mentioned our Issue Of Replacement of Washing Machine And I called Nadiad Branch Manager at -[protected] For Status of Approval They Told us Approval Is approved and they are ready to replace our Washing machine with value of 17964 how is this possible totally half value of bill price.Total Use Of Washing Machine is 2 Years And 4 Months As Depreciation Value Is 25% per Year So Presently The Value Of machine Is 17964 Rs. Totally Half Value OF bill Price as branch manager is suggest us to buy any model as we like but company pay only 17965 rs. only what type of condition is this ... we don't want to replace our machine at this price IFB Company Must refund our whole amount or Replace Machine with same model or Replace Machine With Same Price Model..Please Take this issue as serious Let Us Contact As soon As fast...