| Address: | Bangalore, Karnataka |
Hi Team,
I need the compensation on my AMC contract with IFB, where I have not getting any proper support on all reported problem almost one end half month back issue reported, still solution has been given.
as per the SLA for AMC contract, two working day's to address the issue, but when problem reported with call center, problem looked after 40 day's, which is not acceptable .
when you not have time to address the all the customer call in time, please don't get the AMC signed with customer
till now I was interacting with Praveen (Floor supervisor ) who committed many time to me saying issue has been escalated to branch manger and it will be address ASAP,
But I not see any sign for ASAP, not understanding what does he mean with ASAP, until my AMC get over ?
Following are complaint number for customer ID:10546640
[protected] close with out addressing the reported problem
[protected] while spinning washing machine making noise (where we asked engineer to check the drum baring, but first he reported saying that is not as issue and replaced some other part, and very next day when we used the machine same problem still present and his next visit engineer replaced drum baring, and we notice engineer not having full equipment's while visiting the site to address the issue )
[protected] while spinning washing machine making noise (after one end half month back engineer visit our house and report drum is having issue and whole drum needs to be replaced now)
what is the quality service given by IFB service center .
for addressing one issue, creating the some new and major issue by engineer while addressing the issue Was this information helpful? | 
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