[Resolved] IFB — Service call not attended even with AMC for dishwasher

RevvenkT

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My complaint no. 16103584 For Ifb Neptune dishwasher not attended inspite of repeated calls to customer care. They always give standard answer server down call after one hour. Tried calling the branch head Mr.Vignesh but to he is also of no help. If anyone has any info on some higher up official of IFB please share. The product is on AMC and I am unable to get it serviced elsewhere.

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Mar 20, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2015

IFB Industries Customer Care's response Dear Sir/Mam,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Aug 24, 2015

IFB Industries Customer Care's response Dear Sir/Mam,

We tried to establish contact with you but unfortunately we could not get through.

We hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

IFB Team

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Comments

RevvenkT

from Bengaluru, Karnataka

Rather than attending to the complaint and feeling sorry about the delay, the manager has decided to refund our AMC amount. IFB does not regret losing a customer. The worst customer service I have come across...