[Resolved] IFB — Service engineer taken money for service promising to replace a part. Did not turn Thor service

Ramakanta1978

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I am owner of IFB washing machine. Model ELENA SX 6kg 800 RPM . SERIEL NO :[protected]There was some problem with the MCV. Logged a complain and the service engineer visited my home. And told the MCV to be replaced and taken RS. 1340 to bring a new one. Since last 7 days I am following no answer. All the numbers given to follow up not responding. Please help. On this issue I lodged a complain with number 14073273. Last option left to put a FIR in police station and consumer court.. Hope it will be resolved.

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Mar 20, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2014

IFB Industries Customer Care's response Dear Ramakanta,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Nov 11, 2014

IFB Industries Customer Care's response Dear Ramakanta,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team