[Resolved]  IFB Service — pathetic service by ifb for dishwasher neptune vx

Address:

560045

To whomsoever it may concern

I had logged a call with ifb customer service on 20-sep-2017 for ifb neptune vx dishwasher drain outlet pipe leakage, it took around 5 days for your team to arrange technician visit. A technician by name madhu visits and try to fix and he comes with not suitable material and charges around 1200/- for fixing the issue and replaces it with new part and breaks the covering and vanishes. The other day the issues continues and i have logged around 10-12 request to customer support and have been calling the so called engineers but no luck and came to know that the part which he changes was not compatible with the damaged product. I have been following it up customer support and the technicians (Madhu, murthy, rajkimar and ravi) and these people says that part is not available and they have raised the purchase order and it is about to receive from 10 days. I don't know being such a big and reputed firm ifb such a ill and pathetic support. I did a very big mistake by choosing the product

I don't understand the kind of pathetic support ifb is providing and for which i have lost entire faith on the support and products. Despite of me paying and renewing the amc this is the kind of response which i have been receiving and there is cost levied for each case.

Team, is there some one who can responsibly take over and resolve the issue.

Note:- if this is not resolved at earliest i would be filing a consumer complaint.

Friends who ever is going to purchase ifb products think 10, 000 times. Very pathetic service despite of warranty or amc. They will make you run ever nuke and corner and you will feel to throw away the products and go for some other competitor products who are providing a wonderful service and products.

Akram
+91 [protected]