[Resolved] IFB — Service registered on 14 july | |||
Sir, The complaint was lodged with the customer care department on the 14th of July and so far no result. Complaint number is 13342382. The machine is under AMC and is valid till December 2014.. Last week, i went to their factory and gave complaint, Spoke to venkatesh. He said he will resolve the issue. Later on the same day, one of the person called on the phone and said that he is from IFB and will refund the AMC amount and cant service the washing machine. The issue. I want them to service the machine and make it in working condition and i don’t want the AMC amount to be refunded. i don’t think it’s fair on their part to return the money and deny the service. if they can take the AMC amount in advance its their duty to rectify the machine and not denying. As the machine is under AMC, I want their executive to replace the machine or repair the machine. Request your help in this matter Regards Vinod Was this information helpful? | |||
Apr 14, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Aug 12, 2014 IFB Industries Customer Care's response Dear Vinod Kumar, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Aug 13, 2014 IFB Industries Customer Care's response Dear Vinod Kumar, We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part . You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html IFB Team | |||
Add a Comment | |||
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Post your Comment