[Resolved] IFB — Service Service centre & company engineer with customer communication

SBaidya

from Ranchi, Jharkhand

Address:

743337

IFB service is very bad & poor communication. My ticket no. is [protected].Purchased W.Machine (IFB TL65RCG 6.5 KG) at[protected]. Today[protected] I called customer care 7:45 am (1st). He tolled service man will come before 1:00 pm and service man will contact with me. Then I contact 5 time with customer care but any service man do not call me. I contact head office and call received a lady, she tolled me same. After 2 hours I call again. She tolled me lie and service man contact with me (6:00 pm). After purchase product, company behavior responsible. I wastage one working day. Service Center or head office give wrong information. I need to step legally for this company`s service. Service Center & head office dont know that there service man`s Present place, not contact them. Third-class, Very low category service.

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Mar 28, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2015

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 30, 2015

IFB Industries Customer Care's response Dear Sir,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.