[Resolved] IFB — Still no response from them

Y.P

from Bengaluru, Karnataka

Address:

Tirupur, Tamil Nadu

Model: Senorita Aqua Sx-6kg / FRONT Door inner side screw joint break.
Its purchased just 15 days before. This is our second IFB machine and have the experience to handle past10yrs. Same has registered on 05th June and attend local service staff Mr. Boominathan, Tiruppur. After dismantling he ask Rs 1643 for the new door. I said its purchasing just 15 days before I cannot pay one rupee for this, He immediately went out of my home without saying anything. Then I call his manager and Coimbatore representative MR. Nanda Gopal on 7th June he said the cost will be 1043 if you pay I will fix immediately otherwise it will take minimum four days to get approval. They try to get extra money directly from customers. Finally, I registered call complaint and web complaint on 7th June. Still no response from that side.

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Complaint marked as Resolved

At final I send a notice to the IFB zonal manager for his immediate action and through continuous follow-up they come and changed, the new door under warranty

customer support has been notified about the posted complaint.