[Resolved]  IFB — Sub : I not see any one looking on my complain no 13649067

Address:

Bangalore, Karnataka

Hi Team, Just wanted to know you have any value for customer, as per you last mail reply, you said you will look in to my complaints take necessary action . Can I know when that going to happen, When I called 1st of Nov to check when the engineer going to come address the problem, I come to know the my complaint already closed, how your team can close the complaint which out fixing /corrupting the problem . And they them self open one new complaint no:1410361, why this happened, what kind of system dose SLA followed by IFB. And you HELP DESK is very very inferior quality of service, where n number of time I spoke to escalation manger (Praveen, Sushmita, Dhevakar ) but no action has been taken form there end. And When I spoke to Mr.Vigneshwar he said my issue will be resolved with in one day. And now it’s going to happen almost 3 month . On what basis customer go for AMC, when we get this kind of response from IFB call center, Server manager, AMC contract manager . I want some higher management to look in to this and call me back ASAP Suriya [protected]