[Resolved]  IFB — Terrible customer service

Purchased ifb washing machine in the month of september. Start facing problem after 6 months. This time gave a cal on 13.07.2014 and sais its urgent! The next day technician visited and said to check plug point and went away. The case was not resolved.So again i made a call on 16.07.2014. Again they lodged a complaint but no technician came. Again i made a call on 19.07.2014, they said the case was closed and again they lodged a complaint by sending a mail to me where they said technician will visit shortly. But again they didnt turn up. I am totally annoyed with their customer service. I have a record of phone calls and the mail which they have sent to me.
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Mar 19, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2014
IFB Industries Customer Care's response
Dear Sir,

Sincere apologies for responding late. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
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    IFB Industries
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information