[Resolved]  IFB — Ticket #[protected] Water filter and Damper replacement

Address:

Bangalore, Karnataka

Washing Machine (IFB Elite 5 Kg) had severe noise/vibration and 1 spring fell off from the machine. Complaint#13121363 was raised on 10th June and the technician turned up next day. Technician advised Damper and Water filter needed replacement and quoted Rs.3600 for replacing the same. Further he convinced me to go for AMC so that Damper could be replaced free of cost and Water filter @ Rs.1800. He collected Rs.4497 (AMC-Rs.2697 & Filter - Rs1800), gave the receipt and left the place providing an assurance he would come back in 2 days to replace both the parts. I did follow up with technician (Sunil - [protected]) and his manager Peter (+91 [protected]) during 11th June to 19th June which did not evoke any response. A follow up complaint (#[protected] was raised and I was asked to follow up with Mr.Vignesh (+91 [protected]). I have been talking to Vignesh for the last 5 days but the replacement of the parts are yet to happen. I have been given ONLY assurance with no outcome. This is the WORST customer experience I have seen. Not sure what is going to be the outcome of this message...