[Resolved]  IFB — Ticket # 15467284 without resolving changed status as resolved

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Bangalore, Karnataka

Ticket # 15467284 without resolving changed status as resolved This ticket was raised on 5/May/2015 Monday and after several calls to your service provider and customer care a person came on Saturday 10/May/2015, and informed me that a part need to be replaced and will be done by Monday 11/May/2015. Mr Ragavendra carrying mobile [protected] attended this. And he told his manager is Dhanjaya with mobile # [protected]. Miss Rajewswari of KBS was service provided. As no on came on 11/May/2015, I called customer care and they gave me Mr. Vignesh number [protected]. When I called, he promised the person will come on Tuesday 12/May/2015. Tuesday evening I called Mr. Vignesh again and he promised me service guy will come with in one hour and resolve it. As no one came till Wednesday evening I called him up and he promised to send person in 10 minutes. After waiting for 2 hours I called customer care again. Mr Mahesh was the agent who spoke to me at 8:30 pm 13/May/2015. He told me the ticket is already in resolved status as on 11/May/2015. If you can please let me know how you change status of ticket without even visiting my place.