IFB — Unethical behaviour

Anu_999

from Mumbai, Maharashtra

Address:

Khordha, Odisha

For the past 3 days, I have called up the IFB service centre at Shahid Nagar, Bbsr to deliver 'Dishwasher detergent, salt and rinse aid' at my address as they provide service of door delivery. In spite of calling up multiple times daily and specifying my order / requirements, they have not delivered the same. I cannot go to any other centre as they have complete monopoly with only 1 store here. The company needs to pull up its customer service wing. Please tell me how many days it will take to deliver my order???

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Comments

deepkiranrehal

from Jaipur, Rajasthan

Dear sir,

I have Serena washing machine, about six yrs old. Recently, it started making noise while operating. So
I lodged a complaint on 15 May 15 vide ticket 15768633 with customer care.
After repeated requests finally the machine was repaired only on 23 May 15.I have the following
complaints in this regard: -
(a) The initial survey was done promptly. The service engineer identified problem with the bearing and possibly the drum. However, it took nearly 8 days to recover the machine that too after repeated reminders to Mr arun of vaishnavi enterprises.
(b) Mr Arun insisted that there was problem with the drum that to me did not appear justified. He made a bill of Rs 5362 with details as given
(i) Book no 08, Serial No 379 of Vaishnavi Enterprises
(ii) It had the following items billed : -
(aa) Drum - Rs 3000
(ab) Bearing Set - rs 1800
(ac) Service Charges-562
(c) His service engineer wanted the old drum back. When I told why should the old drum be given back, he asked me to speak to Mr Arun. During discussion with Mr Arun, he reduced the cost of the total bill to rs 4700. This made me suspicious that possibly there was no problem with the drum and it was changed to inflate my bill. And it was being taken back to be used in some other machine.
(d) There has to be company notified price list for the spares and service charges so that the customer is sure of the services.
(e) I have the pictures of the old drum and can be shown to anybody to confirm if there was any problem with the drum.
(f) The reliability of the machine is suspect considering that the costly spares have given way in a mere five to six yrs. i may have to spend money to the tune of 5000 Rs again after 4-5 yrs.

Considering this, I expect the company to investigate this and clear my apprehensions.

Thanx
Gp Capt Satinder Singh Rehal
L 55 Sector 25 NOIDA
Ph [protected]