[Resolved] IFB — unnecessary charging and faulty spare parts

ujwalavb

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala, 682030

I own a ifb front load washing machine and currently i've my amc running for the same. Within the past 3-4 months my washing machine is having frequent complaints and even though i've taken amc, they are charging me heavily for the repairing.. The filter itself which costed me around 2600rs got damaged in 3-4months usage... Not only ifb is charging unnecessarily for the repairs, they are not providing quality products.

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Jul 23, 2019

Complaint marked as Resolved

Machine is serviced and working fine.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Jul 19, 2019

Updated by ujwalavb Today i received a call from IFb regarding my complaint. The caller informed me that my issue will be addressed at the earliest (today itself) and a senior technician/executive (not the same technician who attended first) will connect with me to resolve the problem. Now it is nearly evening and none other than the technician who attended the case first have called me. This technician was enquiring about why i've given negative remarks for him. My case is NOT YET attended by any of the senior technicians as they have promised and also they informed that they don't service on weekends. With such a wonderful customer care from IFB, i guess i will be left with no other option than using this dump machine invented by IFB as a waste bin. Atleast that works on amc n high bills i guess.

Verified Support

Jul 22, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

Jul 23, 2019

Updated by ujwalavb I've done 1 round of washing in the machine and it is working fine. Thanks for the service IFB..i hope your product doesn't bring me back here anymore. :)

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Comments

ujwalavb

from Bengaluru, Karnataka

Today i received a call from IFb regarding my complaint. The caller informed me that my issue will be addressed at the earliest (today itself) and a senior technician/executive (not the same technician who attended first) will connect with me to resolve the problem. Now it is nearly evening and none other than the technician who attended the case first have called me. This technician was enquiring about why i've given negative remarks for him. My case is NOT YET attended by any of the senior technicians as they have promised and also they informed that they don't service on weekends. With such a wonderful customer care from IFB, i guess i will be left with no other option than using this dump machine invented by IFB as a waste bin. Atleast that works on amc n high bills i guess.