IFB — Very Poor Customer Care Service - Immediate Attention needed..!!!

Address:

East Godavari, Andhra Pradesh

My elena Aqua SX IFB washing machine is not working for whatever reasons that might be.(Bought on date: 17 April 2014). I have complained to Customer Care on 17 June 2015. I was assured that a technician will be calling me within 24 hr time frame. I waited for a day for the call and no one has called which worried me. Since then I have been calling customer care everyday till today( 21 June 2015) and I was being assured the same non sense about technician calling me. The customer support guys gave me some so called coordinators and managers numbers. I have called them both Usha Rani ([protected]) and Vijay([protected]) almost everyday who are very rude and did not give me any date when the technician will be fixing the washing machine. They even gave unacceptable reasons for the same. All these made me develop huge disrespect for your customer care service where the technicians dont respond and managers are equally rude. I was deeply disappointed in your service and have decided never to buy ANY APPLIANCE from IFB in the near future. My Registered Telephone Number: [protected]. Hope this email falls into right hands so that higher management will be notified of the POOR CUSTOMER SERVICE provided. Although considering the service I have received till now, I will not be surprised if this email will be ignored and no action will be taken.