[Resolved]  IFB — Very Poor Service Response

Address:Hyderabad, Andhra Pradesh

This is the worst customer service experience to me (Vijai Kumar M) ever and that too with a multinational brand. It has been more than a month (4th August 2014) that the product has been reported for service and there has been no response from the product service wing. The customer service division (Call Center) is hopeless and is of no use... I has personally called them more than 4 times and none of the promises made were ever attended or even the least empathised. The washing machine was taken by the service unit - Anu tech from Hyderabad (Vijaya Nagar Colony) and returned back after 20 days with out servicing the machine after more than a dozen calls made to them on the status of the product (Mr. Sallauddin - [protected]), further they never even provided a gate pass when the machine was removed from their service center. The technician also did not accompany or attend the to the product after it was taken back post the service. When this was reported to their higher ups - Mr. Sameer [protected] also visited my place and also acknowledged that, there was service done on the machine and promised to return the following day to service the machine. Nor did he turn up nor answer my calls When contacted other IFB authorised service center they refuse to take the call as they claim this order was processed through Anu Tech Services earlier I have also been asked to contact their senior official Mr. Arshad Ali - [protected] and have followed up with him for 3 days and has not attended the call in spite of promising to attend This is a sorry state of affairs with a big brand who make tall claims but do nothing to keep their customers happy, who are willing to pay for their services and this is not free. This is has to be addressed, mitigated and ensured that no other customer is treated like. Thanks and Regards Vijai Kumar M [protected]@gmail.com
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2014
IFB Industries Customer Care's response
Dear Vijai Kumar,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
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