[Resolved]  IFB — Very Very Worst Customer Service

Address:

Bangalore, Karnataka

I have IFB Digital 5K Washing Machine, there was a problem with the on-off button and the dampers, raised a complaint with customer care and the complaint number is 13276501, this was raised on Jun20. Customer executive visited the house after multiple requests and confirmed that the problem is with the board and dampers. Both needs to be replaced. Till now (Aug 5th) none of the parts are replaced and these parts come under Annual Maintenance scheme. This complaint is with Trinity Service centre, Kammanahalli, Bangalore. Daily I visit the service centre, plead and request them to finish job but they do false promises but nobody turns up to replace teh parts. Peter is the owner of the Trinity service centre and he hardly picks up the call. It would be great if somebody takes action against them, so customers are given due respect and none of them go through the struggle that I did. Thanks, Raghavan