IFB — warranty cheating

Address:

Nellore, Andhra Pradesh

Dear sir

I suneel bommireddy, M.Fsc working as a department Manager C.P aqua. I am staying Kavali town of Nellore Dist Andhrapradesh India . On 9-11-11 I purchased a IFB washing machine model 6081 u r company made a warranty certificate of 2 years . one day some o[censored]r Customer care persons called me they told that “ur warranty will expire soon i[censored] need further 2 years warrantee u will pay Rs 1806 -00 we will provide another 2 years warrantee “ BASING on that words I made a call to the customer care persons on 3-10-13( before myexpiery of 2 years warrantee period i.e one monthprior ) for that purpose then they lifted the phone and answered me like this “we informed our Nellore branch person by name Ramakrishna our technical person who is visiting frequently to Kavali will collect money 1806 for extension of further 2 years warrantee” . On the same day Mr Ramakrishna came to my home and collect the 1806 and he gave me a slip( i.e primary on) the slip contains AMC For 2 years that Ramakrishna again told me that after 1 month our company provide original bill this is primary one . So many times I contacted Customer care persons and technical persons Vamsi, Ramakrishna They did not give me response properly Finally on 18-01-14 I lost my patency and quarreled with Customer care person, that person told me “that we will up date ur warrantee in on line and today we will send a original slip “. on 19 ur technical person came to kavali for regular visit he took a bill and gave that bill to the shop owner who had been sell that washing machine to me on 9-11-11 . then that shop owner called me and he gave that slip to me, after seeing of that slip I shocked, why because it is having one year warrantee up to oct 2014 but I played for 2 years, again I contacted Customer care persons in my phone they told me that we only provide one year . Finally after irritating I am informing the higher officials to this situation . I am asking a few questions to IFB managers/ Higher officials are u recruiting a cheating persons in u r company why because IFB it itself having its own brand image in India and abroad but mainly the servicing persons damaging the image o[censored]r brand even a small mistake leads to huge image damage o[censored] r product . I am a educated and as well as awareness person even though I am facing lot of trouble, if an uneducated purchases IFB product if a problem comes what about his situation kindly imagine . why because I am having all proofs i.e all detailed telephone bills how many times I contacted to the technical persons and customer care center and primary bill having 2 years warrantee given by ur technical person even though they are cheated me . so I am requesting stop playing games with customers and provide good service to the customers and remove the lazy technical persons and who are sitting in the chairs of customer care service centers recruit the persons who are loving work as well as needy persons .
I am again saying that kindly provide 2 years warrantee. And also I am saying that money is not at all criteria for me but honest is the main criteria for me. Other wise I will approach the Consumer court.
Thanking u Sir
Tours Truly
B.Suneel