[Resolved] IFB — Washin Maching under AMC not being attended to for a month

mbijukumar

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Hi, My customer id with IFB is 10184762 and I have an IFB Elena washing Machine which is not working and have registered a complaint regarding the same on 6th Jan 2015 ( Complaint Num:[protected]. I have an AMC contract with them and post a technician visit they have been telling me that spares are unavailable. The company and service center is extremely unresponsive and I am stuck with my machine not working for the last month inspite of paying for an AMC. Please suggest how I could make the pay for the incontinence and have the problem resolved. Regards, Biju

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Apr 21, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2015

IFB Industries Customer Care's response Dear Biju Kumar,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Feb 06, 2015

IFB Industries Customer Care's response Dear Biju Kumar,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.