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Washing Machines
IFB Industries

[Resolved]  IFB — Washing machine aw60-8062/6.0 kg-customer id 2074037

Address:Kolkata, West Bengal

Above washing machine was stopped while on running condition. The matter was brought ur customer care vide docket no.15865049 at 10-30 hours on 28/06/15. It was told that technician will attend the complaint within 24 hours. Who came and said that w.M. Had been made o.K. At 20-00 hours on 29/06/15. Next day when we started w.M for washng urgent clothes, the w.M. Has again stopped after few minutes. Again complained. Same dialogue technician will attend the same.Tec... Came at 20-30 hours on 30/06/2015 and did not taken any action but said that board have to be changed on 01/07/15,
Till date no action taken and we are suffering in these rainy days and could not wash any clothes.
Where is 24x7 customer care service????


Again
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Mar 17, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2015
IFB Industries Customer Care's response Dear Maitreyee,

We apologize for responding so late on your issue.We have forwarded your complaint to the concerned department, and will revert at the earliest with further updates.

IFB Team
Complaint comments 
5 Comments

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Comments

CUSTOMER CARE SERVICE IS VERY POOR AND NOT EXPECTED FROM A REPUTED CONCERNED LIKE IFB
Reply
TECHNICIAN'S APPEARS TO BE NOT UP TO THE MARK. CUSTOMER SERVICE OF OTHER ORGANIZATION APPEARS TO BE MORE RELIABLE AND DEPENDABLE AND ATTEND THE COMPLAINT AT THE EARLIEST POSSIBLE MEASURE LIKE THE SERVICE PROVIDED IN 24X7
Reply
DON'T KNOW HOW MANY DAYS WE HAVE TO WAIT TO SEE W.M. IN SMOOTH RUNNING CONDITION AND EASY ACCESS??? IT IS SURE IN FUTURE I WILL NOT GO FOR IFB PRODUCTS WHICH ARE VERY EXPENSIVE BUT SERVICE IS VERY BAD WITH REFERENCE TO HIGH RATE OF AMC
Reply
72 HOURS HAVE SINCE BEEN ELAPSED, W.M IS STILL DEADLOCKED AND WAHING OF MY NECESSARY CLOTHES, IN THESE RAINY DAYS, ARE IN DOLDRUM AND FACING VERY DIFFICULTY. ...
Reply
96 HOURS HAVE SINCE BEEN PASSED AWAY, W.M IS STILL DEADLOCKED AND WAHING OF
MY NECESSARY CLOTHES, IN THESE RAINY DAYS, ARE IN DOLDRUM AND FACING
VERY DIFFICULTY. IN SPITE OF AMC

cc to : Consumer Welfare department.
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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