[Resolved]  IFB — Washing machine - complaint # [protected]

Address:	Kolkata, West Bengal, 600019
Website:	www.ifbindustries.com

It is never resolved
Not sure how did you called that this problem is resolved
Below is the sequence of events that happened
1. After the complaint in consumer forum engineer came in. The complaint raised with ifb was closed without even visiting
2. He said shock absorber is the problem and need to be replaced
3. After 3 days, he came up with shock absorber and replaced it. But the issue still presist
4. After 4 days he came in with someone, checked and said the drum is gone and need to be replaced
5. After a week he came in and replaced the drum.
6. Now the new problem started off with water leakage
7. Every time i need to do multiple follow-up to have him attend the problem
8. Here again after multiple follow-up he came and resolved the water leakage issue and created a new issue
9. Machine started throwing errors
10. After almost more 15 days follow-up one engineer visited and said the processor board is gone & there is no spare available for this product
I already spend almost 9000 rupees on replacing the parts that ifb engineer now ending up with having a dump machine that is of no use
Its been more than 45 days, i am struggling
Now tell me what basis this complaint is closed, who have given the consent of resolution??
This is absolutely pathetic service from ifb