[Resolved]  IFB Washing Machine — Delay & improper service and feeling charged unnecessarily-Reg

I own a IFB senorita front load washing machine, recently I observed unusual sound/vibration from my machine and lodged a complaint vide ticket no. [protected] on 05.02.21, the service engineer checked the machine on 06.02.21 and said it's ok. After a couple of days, while washing the machine the drum got locked, hence I again lodged a complaint vide ticket no. [protected] on 10.02.21, this time service engineer visited on 11.02.21 and said there's a problem with the machine front rubber sleeve & to be replaced and it will cost rs.1000, I agreed and he changed it. After changing, I had noticed that drum is still rubbing with rubber, while highlighting it he said it is ok, .then very next wash itself I faced issue of vibration/ sound, then even after repeated calling no one turned up on 12.02.21, again after highlighting the issue to customer care & repeated calling one service engineer checked the machine today (13.02.21) and said that drum needs to be changed and since they don't have stock at hand it will take around 10 days.
My concern is just to identify the problem it took around 10 days (that too after my repeated calls) and for attention it may take another 10 days, that means it may take 20 days for repair attention of a machine, just think from a customer point of view whether it is acceptable or not. Also while highlighting this issue, the local service dealer responded that it is quite natural. They dont have any guilty or remorse aginst it. I never expected this kind of attitude from the well established & leading brand IFB.
My second concern is I have paid an amount of rs. 1000 towards rubber sleeve, first of all the root cause of the problem is not with that of rubber, it might have got damaged due to rubbing of drum ( may be due to delayed & improper attention also) but no one is ready to accept it and simply says that rubber parts are not covered in warranty. Just think that you own a car and due to some vibration they are changing the engine under warranty and claiming the cost for all accessory fittings from you, is it acceptable? As an Electrical Engineer I had also dealt so many such cases with various firms and in general, while claiming the warranty the root cause of the failure would be analysed and if it is related to material defect the entire component with all its accessories would be covered under warranty, the warranty will be exempted only if it's an external damage. So please clarify whether the amount paid towards the rubber sleeve is stands good or can it be refunded..
Also while going through warranty terms and conditions, I had not noticed any such wordings like rubber parts are not covered under warranty, it only says that all parts are covered under warranty for 48 months (attached the user manual). Hoping a positive and early reply from your end .
Regards,
Naga,