[Resolved]  IFB — washing machine door is not working

Address:

Indore, Madhya Pradesh

I am a IFB washing machine customer. Our customer ID is 254679 and lodged complaint on 16/10/2014 (Complaint Id :[protected] after daily follow up on 22/10/2014 technician came and said that "Door was rusted" so it has to be replaced . . After that there was no any response when it should be replaced. We were taking follow up daily from 25/10/2014 till date to customer care different persons we giving different answers and franchies people are ver arrogant and non responsible they not receiving our call . And General Manager IFB Indore Ms. Jyoti Katiyaar ([protected]) her mobile was switched off since 18/10/2014 and Area service Executive Ms. Ranjana Singh is not receiving call after 23/10/2014 . 0n 20/10/201 warranty got elapsed and till date your service personal are not responding properly. Today Mr Pravin your customer care service executive also gave us diplomatic reply. This Washing machine users are my mother and her age is 70 yr . And they live alone at home .. They are facing problem in washing clothes .The Company is mainly interested in making money from the Service The Service Personal are very arrogant, not at all customer friendly, i am calling IFB people regularly since 16/10/2014 to till date . And, this is not the first time that this has happened. I have faced the same kind of problem twice or thrice with IFB. Now we are feeling mentally harassed and cheated. Please I request on behalf on my parents (As they are senior Citizens) solve the problem and resolve our complaint. As Soon as possible. Mamta Shah D/O Mrs. Anjana Shah (Owner of Washing Machine ) Land Line:[protected]